Network Engineer / Technology Consultant

Location: Farnborough

Working Pattern: 5 days per week on site

Clearance: Active DV clearance

Salary: £55K-£75K

We are looking to add a DV Cleared Network Engineer/Technology Consultant to our team in Farnborough to deliver a secure network support service.

You will be supporting complex network environments in highly regulated industries. You’ll act as the first point of contact for customer incidents, cover a breadth of networking technology stacks, and own cases from inception through to resolution.

This role would suit someone who enjoys network troubleshooting, communicates well with both technical and non-technical audiences, and wants to further develop their career in networking. You’ll work alongside an experienced team of network engineers at a growing IT consultancy.

The Role

• Provide network support, troubleshooting, and implementation support within Cisco networking environments.

• Triaging and resolving cases raised by customers within defined SLAs.

• Build an understanding of each customer’s network environment to enable faster, more accurate fault diagnosis.

• Communicate regularly with customers to keep them updated on case progress.

• Follow escalation processes where appropriate, with clear and well-documented notes/updates.

• Maintain and improve knowledge articles, processes and procedures, and the tooling used to deliver the service.

• Identify recurring issues and feed them into problem management and service improvement.

Key Experience Required

• Active DV clearance.

• Able to work on site in Farnborough, 5 days per week.

• Strong Cisco networking skills, evidenced by CCNA/CCNP or equivalent hands-on experience.

• Good understanding of routing, switching and secure network environments.

• Experience in an IT service desk, network support or similar role.

• Familiarity with an ITSM tool such as ServiceNow or Jira Service Management.

• Clear communicator with a methodical approach to troubleshooting.

Desirable Experience

• Experience with technologies from across the Cisco product portfolio.

• Experience in defence, government or other high-assurance, highly regulated environments.

• Experience supporting complex enterprise or managed service networks.

Why Join Networkology?

At Networkology, we work on mission-critical projects. You’ll be part of a growing team making a real impact, with opportunities to work closely with major industry players in a secure, high-performing environment.

Ready to take the next step?

Apply now message us directly here on LinkedIn.